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A few nuggets about Zappos culture from Loic Le Meur and Tony Hsieh

I subscribe Loic Le Meur's (@Loic) YouTube channel and came across this over the weekend. It is an chat he had in London with Tony Hsieh (@Zappos). I respect both of these guys quite a bit for the companies they have built and so this was very interesting to me. If you don't know who Tony is, Tony is the CEO of Zappos who was purchased by Amazon last year for 1.2 billion. Zappos is know for it's culture and customer service. That is what the foundation of the company is built on. His company is the model many look to when they think of culture. They talk about the importance of establishing your culture in your company - a lesson for entrepreneurs. Culture is something that we have talked about quite a bit at my current company. I found it interesting that you could take a class at Zappos that helps you figure out your values.

I found it very interesting that early in the video Tony talks about Good to Great: Why Some Companies Make the Leap... and Others Don't (Affiliate Link) and the principles he takes from there. (This is one of my favorite books of all time in business.) The main learning I took from Good to Great was get the right people on the buss and get the wrong people off the bus. This is very related to what Tony talks about here and should be a very natural extension of that. This is part of the reason that Zappos will offer $3,000 for someone to quit after they have taken the new employee training. A way to get the wrong people off the bus. Great video and I can't wait to get ahold of the new book Delivering Happiness. You can preorder the book here: Delivering Happiness: A Path to Profits, Passion, and Purpose (Affiliate Link).